Reference

raden99 Legal rules for your account

raden99 Legal explains how account access, privacy, wallet records and policy requests work before you enter the lobby.

Privacy choicesAccount accessLocal-law wordingPolicy requests
raden99 raden99 Legal rules for your account
HELP PATH

Where to ask about Legal matters

A clear support route helps you raise a Legal question without guessing which team handles it.

Policy question Use the account support link when you need clarification on Legal wording, access that…
Privacy request Ask through support when you want to access, correct or discuss personal data connected…
Wallet record Include the DANA, OVO, GoPay or QRIS reference when your Legal request concerns payment…
DATA PRACTICE

How we apply Legal controls

Legal handling is tied to practical account events rather than broad statements.

Data handling

We use account details, verification data and payment references for access checks, transaction matching, security work and replies to your…

Cookies

Cookies can keep a session active, remember essential settings and help connect your device visit with the correct account area.

Account security

Phone verification and session checks help us confirm that a Legal or privacy request comes from the person connected with…

Retention

We retain account and transaction records only as needed for service administration, security checks, dispute handling and applicable Legal duties.

Change request

If a name, phone detail or account record needs correction, send the specific change through support so we can match…

Contact route

Keep your request inside the account support path and identify the relevant policy, device session or DANA, OVO, GoPay or…

Legal answers before you open an account

These Legal answers cover the checks you are most likely to consider before opening an account from Indonesia. We keep the wording practical: access depends on local law, requests follow an account-matching step, and payment records remain connected to the transaction reference you provide.

Legal covers account access, privacy, cookies, security checks, payment records, policy requests and closure-related handling. Access depends on local law, so confirm that the service is permitted for your situation.

Yes. Access depends on local law, and our terms do not replace rules that apply where you live. If local rules do not permit access, do not open or use the account.

Use the support link inside your account and identify the exact detail to change, such as a phone number or name. We may ask for verification before updating the record.

We match a privacy request with your account details before discussing stored data. Include the policy subject and registered phone detail so we can direct the request to the correct record.

Yes. Legal handling can include DANA, OVO, GoPay and QRIS references when they connect with your account. Provide the relevant receipt or reference so we can check the correct transaction.

Phone verification helps connect an access request with the account holder and reduces mistaken changes. We may use it before discussing privacy details, wallet records or account security matters.

Open the support link from your account area and state whether the issue concerns access, privacy, cookies, security or a payment record. Add the relevant reference to help us identify it.